news

1 June 2020

My updated website is launched! I hope you can find everything you need. I welcome any feedback so just get in touch.

13 May 2020

Due to the easing of COVID-19 lockdown restrictions I am now able to offer home visits again if necessary but obviously I'd still prefer to help remotely where possible. I have become well-practised at sanitising, distancing and hands-off working.  I have my own keyboard and mouse to plug in to your computers and am finding that clingfilm is an fantastic option for wrapping almost anything in a protective layer while still giving me full access to the controller, phone, tablet, even laptop within!

COVID-19 situation:

Just a quick update to let you know how I can continue to help you with technical problems and questions in the coming weeks.

 

Obviously I can no longer offer home visits.  But I have had great success with my new remote access tool that lets me connect to your PC, Mac, iPad, iPhone and Android phones & tablets.  This means you & I can look at the same screen at the same time, and in most cases I am able to control your device too, with your permission of course. It possible to do almost as much as I can in person and is remarkably easy to set up.

I had a very successful 2-hour tutorial with a client helping her get to grips with her new Galaxy smartphone that I'd set up for her in advance.  We managed to combine a Zoom video chat on our iPads with remote access between her phone and my computer.  Bear in mind this was a client who does not consider herself to be a confident user of technology - she did brilliantly.  We had a very productive session answering all her questions, large & small, and it was very enjoyable too.

 

Although I haven’t had to try it yet, problems with routers and printers, for example, could be easier to solve by using video conferencing so I can see what’s happening through the camera on your device.

 

So you see, almost anything should be possible with calm patience and a sense of humour!  Please don’t hesitate to call me, I’d love to help.  And if you know of anyone else who needs help, please pass on my contact details.

23 March 2020

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